At Poppers.ae, customer satisfaction and privacy are important to us. We strive to provide high-quality products and reliable service. Please read this Refund & Return Policy carefully before placing an order.
Order Cancellation
Customers may request order cancellation before the order has been processed, packed, or dispatched.
- Cancellation requests should be submitted as soon as possible.
- Orders that have already been shipped cannot be canceled.
- Approved cancellations will be refunded through the original payment method.
Poppers.ae reserves the right to cancel any order due to product unavailability, payment issues, suspected fraud, or incorrect customer information.
Return Policy
Due to the nature of our products and for health, safety, and quality-control reasons, we generally do not accept returns on products that have been opened, used, or tampered with after delivery.
Returns may only be considered under the following circumstances:
- Incorrect product delivered.
- Product received in damaged condition.
- Product has a verified manufacturing defect.
- Missing item(s) from an order.
Any return request must be reported within 48 hours of delivery.
Conditions for Approved Returns
To qualify for a return, the following conditions must be met:
- Product must remain unopened, unused, and in its original packaging.
- All seals, labels, and packaging must be intact.
- Proof of purchase or order confirmation must be provided.
- Clear photographs of the product and packaging may be required.
- Return authorization must be obtained from our customer support team before returning any item.
Returns that do not meet these requirements may be refused.
Refund Eligibility
Refunds may be approved under the following circumstances:
- Product is unavailable after payment has been received.
- Wrong item was delivered.
- Verified damaged or defective product.
- Duplicate payment was made.
- Approved order cancellation before shipment.
Once approved, refunds are typically processed within 7–14 business days, depending on the payment method and financial institution involved.
Non-Refundable Items
The following items are generally not eligible for refunds or returns:
- Opened or used products.
- Products with broken seals or damaged packaging.
- Products damaged due to misuse, improper storage, or customer negligence.
- Promotional, discounted, or clearance-sale items unless defective.
- Products returned without prior approval.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Contact our customer support team within 48 hours of delivery.
- Provide your order number.
- Submit clear photographs showing the issue.
- Allow our team to review and verify the claim.
After verification, we may offer:
- Product replacement
- Store credit
- Partial refund
- Full refund (where applicable)
The resolution method will be determined based on the nature of the issue.
Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact us promptly.
We will work with our courier partners to investigate the matter and provide assistance where possible.
Delivery delays caused by weather conditions, public holidays, government regulations, customs procedures, or courier service disruptions may not qualify for refunds.
Refund Processing Time
Approved refunds are generally processed within:
- 7–14 business days for credit or debit card payments.
- 3–10 business days for bank transfers, depending on the financial institution.
Processing times may vary based on your payment provider.
Customer Responsibilities
Customers are responsible for:
- Providing accurate order and delivery information.
- Reviewing product details before purchase.
- Ensuring someone is available to receive the order.
- Inspecting the order promptly upon delivery.
Failure to report issues within the specified timeframe may affect eligibility for refunds or replacements.
Contact Information
For refund, replacement, return, or cancellation requests, please contact us:
Website: Poppers.ae
Email: info@poppers.ae
WhatsApp: +971 52 308 4714
Location: Dubai, United Arab Emirates
By placing an order on Poppers.ae, you acknowledge and agree to this Refund & Return Policy.